CANCELLATIONS, RETURNS & DAMAGES
Q - Can I make changes to or cancel my order?
At Danilo Puntier, we prioritize fast order fulfillment to ensure you receive your purchases as quickly as possible. Once payment is confirmed and your order is verified, it immediately enters the shipping preparation process. This means there is only a very limited window to modify or cancel your order before it is picked, packed, and dispatched.
If you need to request a cancellation, please email us at service@danilopuntier.com as soon as possible. Include "Cancellation" in the subject line, along with your full name and order number. We will notify you promptly of whether the cancellation can be processed.
Please note that all Danilo Puntier gift cards are non-returnable and non-refundable for cash. Gift cards never expire and may be used across multiple transactions until the full balance is redeemed.
Q - What is your return policy?
We sincerely regret that your purchase did not meet your expectations. We strive to deliver a positive shopping experience for every customer, and we are here to assist with returns. To initiate a return, please email service@danilopuntier.com within 30 days of receiving your package. Include your order number, the name(s) of the product(s) you wish to return, and a brief reason for the return.
Please be advised of the following terms:
- Original shipping and processing fees are non-refundable.
- We do not offer direct product exchanges.
- Customers are responsible for all return shipping costs.
- We reserve the right to apply a restocking fee to returned orders.
- If an order is returned to us due to an incorrect shipping address, unclaimed delivery, or any other error or negligence on the customer’s part, additional shipping fees will apply before we can resend the order or process a refund.
- Danilo Puntier only accepts returns for products purchased directly through our official website: https://heidivargas.com
Q - Can I exchange a product?
We do not offer direct exchanges for any products at this time.
Q - An item in my order was damaged in transit! What do I do?
We are very sorry to hear that your item arrived damaged. Please contact us via email at service@danilopuntier.com with your order number, full name, and clear photos of the damaged item and its packaging. Our team will assist you with a resolution as quickly as possible.
Q - How long does it take to receive the refund?
You can expect to receive your refund within 4 weeks of handing your return package to the delivery carrier; in most cases, refunds are processed sooner. This timeline includes:
- 5–10 business days for transit of the returned item to our facility
- 3–5 business days for our team to inspect and process your return
- 5–10 business days for your bank or payment provider to process the refund transaction
Q - What happens if my package is lost?
In the rare event that a package is officially deemed lost, a full refund will be issued to the buyer provided that shipping insurance was purchased at checkout. A package is classified as lost if it has not been delivered within 120 days of dispatch. If this occurs, please contact us within 30 days of the 120-day mark, and we will arrange for a reshipment or full refund.